Shipping in Australia
We aim to ship your order as quickly as possible. Most orders are dispatched within 24 hours, all others are shipped within 2-4 working days if items are in stock.
During sale time we continue to do our best to get your orders on schedule however they may take slightly longer time to dispatch.
Please note if you ordered more than one item they will be shipped in one package. For any reason one or more item of your order is out of stock, the order will not be shipped until all items are receipted. The estimated time of arrival for the items out of stock is marked on the product page. If don't want to wait until all items in your order is in stock, please order separately.
If you have any questions or concerns about your delivery you can contact us anytime on firstname.lastname@example.org.
If an item is not in stock you can still pre-order if there is an option for that. Please note the expected arrival date is an estimate only, there are factors which may change the actual arrival date. If you don't see the arrival date for a particular item, it means we do not currently know when the item is expected to arrive. However if you are still interested in the item we are happy to find out more accurate information about its whereabouts and let you know.
As soon as the item is in stock the order will be immediately allocated and shipped for you.
If there is any further delays we will get in touch with you to discuss if you happy to wait or prefer a refund.
Shipping will calculate for you automatically when checking out.
We offer $7 standard shipping on small items under 0.5 kg.
Standard shipping on orders over 0.5 kg is $10.
Bulky items over 5 kg ships for $20.
If you are within Australia and have spent $99 shipping is FREE regardless of the weight!
We like to use Sendle deliveries to provide you with the possible fastest shipping. They are pretty quick!
Please note shipping rates only covers delivery to Metro areas, which is usually 97% of the locations. For Remote areas we need to quote you according to your location, if that is the case we will contact you.
We send orders with authority to leave, which means the package will be left at the shipping address even if you not home. If you don't want that please specify at the checkout in the "instructions for seller' area.
Ingenious Designs and Gifts will not be held responsible for any postage delays that may occur.
Loss or Damage is not covered. If you need your order insured, please contact us and we will obtain a quote for you immediately.
If delivery prices aren't loading for you, or you require international shipping and can't see your country listed get in touch and we will arrange a delivery quotation for you.
International or heavy/bulky deliveries
If you are outside Australia, you can still buy from us, however we will need to quote you postage options before you place your order.
Please email us at email@example.com with a list of the items you'd like and the delivery address and we will get back to you as fast as we can with a quote.
Shipping prices to US and Canada are calculated at checkout. Delivery can take up 2 weeks. Excludes any time in customs and delays outside our control.
We use a range of providers for International orders or delivery of heavy / bulky items. You will receive an email once your order has been dispatched with detailed tracking instructions specific to the delivery service used.
Customers are responsible for duties and taxes to their country.
In the event that your order exceeds the regular shipping cost you will be emailed a quote for the calculated shipping if you did not select the correct option.
We do not take any responsibility if you give wrong delivery address or do not accept the delivery and for such reasons the package gets disposed or returned to us. If that happens we charge 15% of the product as re-stocking fee. We do not refund postage fee.
Delivery Lead Times
Australian standard delivery is usually within 1-4 days of shipping.
Regional areas will take a little longer.
WA frequently takes a minimum of 10 days.
International delivery can take up to four weeks. Usually it is around 14 days.
Keeping the environment nice and clean is important for us. We will do our best to reduce waste, dispose unwanted scrap correctly and recycle packaging as we much as we can.
For this reason your items most likely will be posted in a pre-used boxes and wrappings.
We make every effort to ensure that your order is packaged safely, securely and with as much recycled material as possible. It is for our future!