Ingenious Designs and Gifts is committed to providing exceptional customer service and quality products. We do everything to make sure that all products listed on our website are presented as accurately as possible and pricing is true and correct.

Returns
Our policy lasts 14 days. You can return your items to us within 14 days to exchange it for something else or for a store credit. If 14 days have gone by since your purchase, unfortunately we can’t offer you a credit or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. 
  • It must also be in the original packaging.
  • You must contact us on anna@ingeniousdesigns.com.au to receive a return number before attempting to send anything back to us.

Several types of goods are exempt from being returned such as
Jewellery/Earrings*
Bed linen*
Plants
Gift cards
*For health, safety and hygiene reasons.

To complete your return, we require a receipt or proof of purchase and we need to supply you with a return number to identify your return. Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 14 days after delivery cannot be exchanged.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit or exchange.
If you are approved, then your store credit will be processed and applied to your account as soon as possible (usually the same day), unless you have made arrangements for an exchange.

Refunds
Please choose carefully. We do not offer refunds if you change your mind or make a wrong decision. But we will happily exchange or offer you a store credit within our 14 day exchange period.
We can not offer refunds for international orders. If you wish to exchange an items please contact as at anna@ingeniousdesigns.com.au. You will be responsible for the shipping costs here and back to you.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Faulty Goods
We will replace items if they are defective or damaged (not including damage caused in transit or by contractors, movers or installers) for the same or similar product subject to availability. If this is not an acceptable option to you we will gladly refund.

If you need to arrange a replacement please send us an email at anna@ingeniousdesigns.com.au. You must report any faults within 3 days of receiving your item.

If the goods are faulty we will cover the return postage cost and you can then choose between a refund, exchange or credit.

Many of the items we stock are handmade and will have handmade characteristics. These are not faults and their uniqueness is to be embraced.

Shipping
To return your product, you should mail the product to: 9/122 Mount Cotton Road, Capalaba QLD 4157

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We cannot accept responsibility for lost or damaged returns.